All subscriptions are non-refundable. To avoid further subscription payments, cancel your subscription before the next billing period by visiting https://account.vital.audio/modifysubscription
If you are unhappy with your purchase for any reason after installing and using the product, we will issue a full refund if requested within 14 days of payment. This policy applies to all products and bundles (e.g. Plus/Pro packs) but does not include additional preset packs by sound designers. All refunds will be processed within 2–4 weeks. To request a refund, send an email to [email protected]